Frequently asked questions

 We are more than happy to help or assist you all the time !
For any issue, probel or information please feel free to contact anytime our support department at the email at the following email address : [email protected]
Songball question 
Technical problems
  1. How do I choose the song to be placed inside?
    After ordered the Songball, just go in the "Fecudantion" page and fill the form. By submitting your order ID we will be able to upload your desired song inside the device and to engrave your ring with your preferences.
  2. Slow delivery ?
    It depends on the queued production, your requested Songball may take a bit longer than expected. Depending your location, your custom Songball may take from 2 to 3 weeks to be delivered.
  3. Can I change the song inside the Songball ?
    No ! We protect the memory because each Songball is custom created and engraved due to Your request . Change or add multiple songs inside the memory will remove completely the magic and originality of our product !
  1. I can't turn on the Songball
    Please check your battery level or the charging cable. If your Songball wont starts we can regenerate it and send it back to you, please keep always your order ID available for the warranty replacement.
  2. Water on the Songball
    We are actually working on the improvement of the waterproof possibilities, however if your Songball wont starts due to the presence of water inside we can regenerate it and send it back to you, please keep always your order ID available for the warranty replacement.
  3. Special request
    We are more than happy to create for your a special Songball. Please feel free to contact [email protected] for your custom requirements.
Copyright
Songball shops
  1. Is the Song inside protected from copyright ?
    Yes, each song we use is legally purchased and registered specifically for you Songball ID number. This certifies also the originality of your device.
  2. Can I work with you ?
    We would love ! we are looking for partners and distributors all around the world. Please free to contact the email address : [email protected] for more information regarding partnerships and agreements.
  3. I'm an artist and I want a special ball for my songs !
    You are more than welcome, that's is what we are looking for ! We can create your special custom edition to be launched on the market trough our and your channels ! Please free to contact the email address : [email protected] for more information regarding partnerships and agreements.
  1. Retail store
    Remember to keep your wording friendly, approachable and easy to understand… you are writing this for lots of different types of people to read and you want to appeal to them all.
  2. Add your question here?
    Remember to keep your wording friendly, approachable and easy to understand… you are writing this for lots of different types of people to read and you want to appeal to them all.
  3. Add your question here?
    Remember to keep your wording friendly, approachable and easy to understand… you are writing this for lots of different types of people to read and you want to appeal to them all.